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1953-54 Theatre Catalog, 11th Edition, Page 357 (319)

1953-54 Theatre Catalog, 11th Edition
1953-54 Theatre Catalog
1953-54 Theatre Catalog, 11th Edition, Page 357
Page 357

1953-54 Theatre Catalog, 11th Edition, Page 357

pleasant atmosphere is the rule. Its part of being entertained.

A human being is subject to many ills and moods. Nevertheless, the cashier should endeavor to be pleasant and courteous at all times, regardless of her own feelings. If a cashier is actually too ill to present a bright, cheerful countenance, she should be relieved until she recovers. The patron is not interested in our troubles.

Cashiers Banks-The cashier is given a definite amount of cash as a bank at opening. She should count this change fund in the managers office before going into the box other}, and again at night with the manager or assistant manager upon being checked out.

Ticket NumberseVerify opening ticket numbers each morning by checking with the previous days record of last ticket numbers sold in each price category.

ReliefSeCashiers are relieved for short periods during the day, and no one other than the manager or the assistant manager is eligible to make the reliefs, unless another employee is specifically authorized to do so by the manager.

For Safety Sake Keep money in the box office, out of sight. Count the receipts in the omce each night with the manager or assistant manager upon being checked out.

Receipted Voucherg-ldach night the cashier is to be reimbursed from the petty cash fund, for all vouchers paid


at the box office during the day. She is to pay vouchers only after they have been properly approved by the manager. All vouchers must be receipted.

Overages and Shortages-Cashiers overages or shortages if any, must be shown on the daily box office report. Overages are to be deposited; shortages, deducted from the deposit. Under no circumstances is a cashier, manager, or other employee to make up a shortage, or keep an overage.

Refundself the manager is in the theatre he must be called when a patron requests a refund. He is to offer a refund pass to the patron in lieu of refunding the money, and the pass, if accepted, is to be good within 30 days of the date it is issued. Refund passes are not subject to tax when presented later. The tax on that admission was paid when the regular admission ticket was purchased. If the manager is not present when a refund is requested, the assistant manager may issue, a refund pass in the same manner.

If either the manager or the assistant manager is present. then one of them should handle all requests for a cash refund. If neither one is in the theatre, the doorman and the cashier, after duly determining whether the patron is entitled to a refund, will both sign their full names on the refund voucher after the patron has signed it and received the money from the cashier. The manager

DOORMEN who offer the same courteous service to children as they do adults are performing the job in a way that builds future patrons.

approves the refund before it is sent to the accounting department. In the event the patron requesting a refund has lost the ticket stub, write Hstub lost" on the refund voucher. Do not get a stub out of the doormans ticket: box, off the door, or from the next patron to put on a refund voucher.

Loose Tickets-Tickets punched in error by the cashier must be immediately stamped void and placed in a refund envelope. Under no circumstances is a loose ticket to be sold to a patron. All tickets sold must come directly from the machine or from the roll, according to the type of ticket used. There are no exceptions to this rule, and no one has the authority to grant exceptions.

Passes-With the exception of the refund pass, which may be signed by the assistant manager, all passes must be signed by the manager, or certain authorized individuals.

The trip pass is to be cancelled with a rubber stamp by the cashier, who will issue a pass ticket as she does a regular admission ticket.

Season passes must be presented at the boxofi'lce for pass tickets. Before issuing the pass tickets, the cashier checks the pass for the correct number of admissions. She then records the pass number, name of owner, and number of admissions on her Daily Pass Report, before issuing the pass tickets. The pass ticket is stamped SP by the cashier. The season paSS must be shown to the doorman for admission to the theatre. Only passes authorized by the company are to be accepted for admission.

Collection of Tax#Any persons who are required to collect admission taxes or any one who admits persons to theatres 0r places of amusement without collecting required admission taxes, are subject to heavy fines and imprisonment as provided under the existing regulations and laws.

Counterfeit MoneyeThe Secret Service Division of the Treasury Department, sends out notices from time to time in regard to counterfeit bills. The theatre manager should request his bank to give him copies of these notices whenever they are received so that the cashier can be on the alert for counterfeit money. If any bills or coins are presented to the cashier which she thinks are counterfeit, she should be guided by the following instructions:

a. She should put the bill aside and say, Killll haVe to ask the manager to change it." Then call the manager or, if he is absent, the assistant manager.

b. She should be courteous and composed. The person may be innocent.

e. If the person becomes impatient she should reassure him and state that the manager will see him in a moment. If guilty, he will leave quickly, but if he does remain, the manager should use his best judgment in handling the situation. (1. She should study the persons features; then write a description of him if he leaves. Also take numbers of any cars involved.
1953-54 Theatre Catalog, 11th Edition, Page 357