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1953-54 Theatre Catalog, 11th Edition, Page 359 (321)

1953-54 Theatre Catalog, 11th Edition
1953-54 Theatre Catalog
1953-54 Theatre Catalog, 11th Edition, Page 359
Page 359

1953-54 Theatre Catalog, 11th Edition, Page 359

the patron, and immediately drop the other half in the chopper, or place it on the stub rod.

Do not issue any form of pass-out check to patrons. Make a record of the pass-out on your doorman,s report.

2. TicketseEvery person entering the theatre must have a ticket. In the event that someone wants to see the manager on business, such persons are to be held at the door until the manager can be contacted. This rule applies with equal force to members of the police and fire departments, unless they are on active duty.

If both the manager and assistant manager are out of the theatre, the doorman and cashier, after determining that the patron is entitled to a refund, will sign the refund voucher after the patron has signed it and received the money from the cashier.

4. After Closing Tickets-Every theas tre is supplied with after closing tickets. They are handled by the doorman on duty after the box office closes. A portion of the ticket is given to the patron just as in the case of machine and roll tickets. Sales of after closing tickets are shown on the following days box office statement.

5. Deposits on DooreDo not accept deposits from persons who are looking for somebody in the theatre.

6. Post Off DutyeThe doorman. is not to leave his post of duty for any reason whatsoever, without being relieved by another employee.

7. SpecialePatrons are to be admitted only by regular admission tickets. Special tieeup tickets or passes must be presented to the cashier for either a regular ticket or a door pass ticket.

8. LoiteringeNo one is permitted to loiter around the ticket box at any time. This rule applies to employees as well as the general public.

9. StoolseWhere stools are provided for doormen, they are not to be used

CUFBMEN should get to know regular customers so they can greet them as they enter or pass.

during peak hours, unless special permission is obtained from the manager.


This member of the theatre staff occupies one of the most important positions. He, or she, is far from being a uniformed robot whose sole duty is to show patrons to their seats; this member of the staff is the real host of the theatre. The usher is directly responsible for the comfort and safety of the patron, and for the uninterrupted enjoyment of the program. The patrons came to the theatre for relaxation and entertainment and a surly usher can kill the evening's fun by a simple process of irritation. The patrons are the usherls personal guests.

Usher's Responsibility

As a personal representative of the theatre, the usher has many obligations to his guests.

He should be able to talk intelligently about every department of the theatre, and he should know something of the history of the industry and of his company. He should be able to correct any false statements about the industry and the people in it, and bearing in mind that he is a representative of his company, he should maintain conduct above reproach anywhere, any time. The usher is provided with a great deal of assistance in his efforts to serve the patrons. The whole organization is behind him. Manager, booker, advertising men, airconditioning and maintenance men, projectionists and porters have all contributed something. To the public, the service staff of the theatre is its most important personnel because they are the only ones who actually come in contact with the patrons. All of the work of the other departments, is lost if the duties of the service staff is not performed thoroughly, intelligently and diplomatically.

Seating of PatronseThe first and most obvious duty of an usher is the seating of patrons. If a wide selection of seats is available, ask the patron, at the head of the aisle and out of hearing of seated patrons, how far dawn they wish to sit. Use your flashlight to guide them and keep in mind that very probably the patrons eyes are not yet accustomed to the darkness as yours are. Keep the light beam always downward so that it does not disturb others. When you reach the row in which the patrons are to be seated, tell them in a quiet voice, how far in the seats are located. Such a statement as, nThe third and fourth seats, please? is good. When seating patrons while there is someone sitting in the aisle seat, you should say to the seated person, ffPardon, please." Then

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1953-54 Theatre Catalog, 11th Edition, Page 359